Higher Education Collection Solutions

• Higher Education Collection Division dedicated exclusively to the collection of:
  • Federal Perkins Loans
  • Federal Family Education Loan Program Loans
  • Nursing and Health Professions Student Loans
  • Private Student Loans
  • Alternative Loans
  • Institutional Loans
  • Tuition
  • Student Accounts Receivable
• More than 31 years of experience providing campus-based and guarantor collection solutions
• Intimate knowledge of federal student loan regulations ensures preservation of borrowers’ rights and your image in the higher education community
• Flexible, tailored solutions based on your individual portfolio and tactical planning to ensure maximize account resolution
• Financial literacy approach to account resolution that works with the borrower to understand his repayment obligation and work toward a successful resolution
• Customer service approach educates the borrower on the importance of account resolution and works with him to identify a manageable and affordable repayment solution
• Dedicated performance analytics team strategically scores and segments accounts to determine the most appropriate work strategy, resulting in a greater opportunity for account resolution
• Sophisticated, cloud-based speech analytics tool that provides automatic monitoring and analysis of both live and recorded borrower communications and identifies interactions containing specific words and phrases to improve performance and operational efficiency, gather intelligence on best practices, and ensure effective communication with borrowers and appropriate account management, as well as adherence to client requirements and compliance with the stringent regulatory environment
• Proprietary skip tracing technology provides a data-driven, centralized program for skip tracing borrower accounts that fosters efficient resource utilization and increased collection associate productivity
• Proven Perkins Cohort account management program designed based on the age of the Cohort account with the goal of preventing the Cohort account from aging to 240 days (monthly) or 270 days (quarterly)
• Stringent security and compliance controls that have resulted in a historically low complaint ratio in comparison to the industry average
• More than 20 years of experience interfacing with electronic servicers and billing agencies ensuring seamless transition of accounts