Government Collection Solutions
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Governmental Affairs Division dedicated exclusively to providing collection services to the public sector for:
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Tax-related debt;
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Motor vehicle license fees, fines and tickets;
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Environmental fines;
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Bus, subway, commuter rail and ferry fares, fines and parking tickets; and
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Various state fines and judgments.
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More than 20 years of experience providing collection solutions to government agencies
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Intimate knowledge of collection industry regulations ensures preservation of consumers’ rights and your image in the community
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Flexible, tailored solutions based on your individual portfolio and tactical planning to ensure maximize liability resolution
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Customer service approach to resolution that works with the consumer to understand his repayment obligation and identify a manageable and affordable repayment solution
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Dedicated performance analytics team strategically scores and segments accounts to determine the most appropriate work strategy, resulting in a greater opportunity for account resolution
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Sophisticated, cloud-based speech analytics tool that provides automatic monitoring and analysis of both live and recorded consumer communications and identifies interactions containing specific words and phrases to improve performance and operational efficiency, gather intelligence on best practices, and ensure effective communication with consumers and appropriate account management, as well as adherence to client requirements and compliance with the stringent regulatory environment
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Proprietary skip tracing technology provides a data-driven, centralized program for skip tracing consumer accounts that fosters efficient resource utilization and increased collection associate productivity
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Stringent security and compliance controls that have resulted in a historically low complaint ratio in comparison to the industry average