The Delta Difference

• A private, family owned and operated collection agency with more than 31 years of experience specializing in the higher education, government and financial services industries
• Second generation leadership, with Christopher Riordan serving as President
• Senior management team that boasts more than 280 years of combined industry experience and an average tenure of 20 years
• Sound financial stability, bolstered by a 15% compound annual growth rate (CAGR), strong audited financial statements and exceptional shareholder equity position
• Financial growth in excess of 123% during the past four years
• Financial literacy approach to account resolution that works with the consumer to understand his repayment obligation and work toward a successful resolution
• Rigorous compliance standards and policies, which ensure compliance with Consumer Finance Protection Bureau (CFPB) regulations
• Commitment to consumer sensitivity that has resulted in a historically low complaint ratio in comparison to the industry average
• Stringent information security controls, including Federal Information Security Management Act (FISMA) certification and Payment Card Industry Data Security Standards (PCI DSS) compliance
• 24/7 client access to placed accounts, as well as standard and ad hoc reports, through a user-friendly, secure client access portal