Default Management Solutions
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Default Aversion Division dedicated exclusively to counseling borrowers and helping them understand and manage their loan repayment options
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Borrower Outreach Program provides proactive default prevention through immediate access to trained student loan counselors offering advice on topics such as:
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Locating student loan information
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Helping borrowers struggling with their payments
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Understanding the impact of postponing repayment
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Identifying whether consolidation is an appropriate solution
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Understanding the available loan repayment options
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Using deferment or forbearance to postpone repayment
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Intimate knowledge of federal student loan regulations ensures preservation of borrowers’ rights and your image in the higher education community
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Flexible, tailored solutions based on your individual portfolio and tactical planning to ensure maximize account resolution
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Financial literacy approach to account resolution that works with the borrower to understand his repayment obligation and work toward a successful resolution
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Customer service approach educates the borrower on the importance of account resolution and works with him to identify a manageable and affordable repayment solution
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Customizable contact and correspondence focused on preventing delinquency and default, including defined communication streams to both in-school and out-of-school populations (e.g., phone, e-mail and hard copy)
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Proven analysis and risk modeling capabilities enables borrower segmentation in our approach to repayment and allows application of tailored contact and counseling efforts based on the borrower’s individual circumstances and risk profile
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Dedicated performance analytics team strategically scores and segments accounts to determine the most appropriate work strategy, resulting in a greater opportunity for account resolution
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Sophisticated, cloud-based speech analytics tool that provides automatic monitoring and analysis of both live and recorded borrower communications and identifies interactions containing specific words and phrases to improve performance and operational efficiency, gather intelligence on best practices, and ensure effective communication with borrowers and appropriate account management, as well as adherence to client requirements and compliance with the stringent regulatory environment
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Proprietary skip tracing technology provides a data-driven, centralized program for skip tracing borrower accounts that fosters efficient resource utilization and increased collection associate productivity
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More than 31 years of experience providing campus-based and guarantor recovery solutions
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More than 20 years of experience engaging directly with servicers ensuring seamless communication regarding borrower accounts
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Stringent security and compliance controls that have resulted in a historically low complaint ratio in comparison to the industry average