Delta Management Associates, Inc. Logo
LinkedIn

Collection Services Since 1986

Management Team

Delta’s executive management team boasts more than 180 years of combined industry experience and an average tenure of 20 years of hands-on involvement developing tailored recovery solutions for our clients. Delta’s talented leadership team consists of diverse individuals with operations, customer service, financial aid and sales experience, providing Delta with a unique perspective of your needs.

Christopher A. Riordan | President

Mr. Riordan draws on more than 24 years of executive leadership experience in the collection industry to manage the day-to-day functions and quality assurance of Delta’s Accounting, Administration, Human Resources, Information Technology, and Compliance and Audit departments. He is committed to ensuring maximum performance is attained while delivering the utmost customer service. Mr. Riordan has served in progressively responsible leadership positions during his tenure with Delta. His development and implementation of growth strategies have driven Delta to become the premier provider of collection solutions.

Michael W. Riordan | Founder & Treasurer

Mr. Riordan is a proven executive offering more than 43 years of experience as a leader in the use of technology to advance the efficiency, operations and internal controls for Delta’s clients. He is a visionary leader that drives Delta’s comprehensive collection philosophy and dedication to our clients. Mr. Riordan has leveraged his expertise to increase client portfolio penetration and collection associate efficiency. He is responsible for Delta’s daily operations and business development and ensures the availability and commitment of the corporate resources necessary for contract implementation, staffing, performance and technology needs.

David Riordan, Esq. | General Counsel & Chief Compliance Officer

Mr. Riordan has led Delta’s compliance and litigation efforts for more than 11 years. He oversees Delta’s compliance processes, including licensing and collection associate registration, review of collection associate audits, company audit coordination and legal forwarding coordination. Mr. Riordan also manages Delta’s Compliance and Audit department, outside counsel and the non-retained legal counsel employed on a case-by-case basis. Mr. Riordan is a licensed attorney in the Commonwealth of Massachusetts, member of the Massachusetts Bar Association and serves on the Board of Directors for the New England Collectors Association.

Danai Griffin | Chief Information Officer

Ms. Griffin is the leader of Delta’s technology infrastructure and a critical member of Delta’s team, bringing innovative uses of technology and ensuring the success of the entire organization. With more than 22 years of collection industry and information technology experience, Ms. Griffin is responsible for the day-to-day oversight of the Information Technology and Account Administration departments. In addition, she manages Delta’s computer and telecommunications system-related activities, the development and maintenance of data transfer and system operations, monitoring and managing all system security commitments, and cash controls.

Susan L. Hogan, CPA | Chief Financial Officer

Ms. Hogan is a proven leader with 23 years of experience in taxation and financial reporting. She specializes in tax knowledge and preparation for corporations, partnerships, estates, trusts, individuals and non-profit entities. In addition, Ms. Hogan is certified by the Massachusetts Board of Public Accountancy as a public accountant. She is responsible for corporate financial and executive management, including internal financial statements, corporate tax returns, budgeting, cost analysis, payroll, and policies and procedures for internal controls.

Keith Venezia | Executive Vice President, Operations

Mr. Venezia has more than 28 years of experience in the collection industry and is the driving force behind the Delta difference. Mr. Venezia focuses his efforts on the quality and efficiency of Delta’s overall collection operations. He specializes in higher education and government receivables and has the key responsibility of ensuring the success of client contracts. Mr. Venezia strives to ensure all departmental collection goals are attained and employees are thoroughly trained on our clients’ particular requirements, as well as all state and federal guidelines.

Joseph J. Fazzini | Executive Vice President, Business Development

Mr. Fazzini is the driving force behind Delta’s business development and marketing strategies and, more importantly, maintaining Delta’s reputation among our clients. With more than 30 years of experience, Mr. Fazzini is a veteran of the collections industry. His experience includes 15 years of management with privately held companies and more than 10 years of experience with a U.S. Fortune 300 corporation and an internationally publicly traded corporation. Prior to joining Delta, Mr. Fazzini served as president and COO of General Revenue Corporation and Education Debt Service, Inc., two of the largest and fastest-growing debt servicing organizations within the Sallie Mae family of brands. In addition, Mr. Fazzini is a participating member of the National Council of Higher Education Loan Resources Debt Management and Private Loan committees.

Collection Solutions Client Resources Consumer Resources