The Delta Difference
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A private, family owned and operated collection agency with more than 31 years of experience specializing in the higher education, government and financial services industries
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Second generation leadership, with Christopher Riordan serving as President
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Senior management team that boasts more than 280 years of combined industry experience and an average tenure of 20 years
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Sound financial stability, bolstered by a 15% compound annual growth rate (CAGR), strong audited financial statements and exceptional shareholder equity position
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Financial growth in excess of 123% during the past four years
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Financial literacy approach to account resolution that works with the consumer to understand his repayment obligation and work toward a successful resolution
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Rigorous compliance standards and policies, which ensure compliance with Consumer Finance Protection Bureau (CFPB) regulations
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Commitment to consumer sensitivity that has resulted in a historically low complaint ratio in comparison to the industry average
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Stringent information security controls, including Federal Information Security Management Act (FISMA) certification and Payment Card Industry Data Security Standards (PCI DSS) compliance
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24/7 client access to placed accounts, as well as standard and ad hoc reports, through a user-friendly, secure client access portal