Skip Tracing Solutions
-
Skip Tracing Team dedicated exclusively to providing comprehensive skip tracing solutions
-
More than 31 years of experience providing tailored skip tracing solutions to clients in the higher education, government, commercial and financial services industries
-
Proprietary skip tracing technology provides a data-driven, centralized program for skip tracing consumer accounts that fosters efficient resource utilization and increased collection associate productivity
-
Detailed information regarding the consumer’s demographics and census information for the consumer’s locale aids in identifying the income potential of a consumer and his propensity to pay
-
Strategic combination of automatic waterfall and manual skip tracing is utilized to maximize consumer locate potential
-
Automatic skip trace waterfall employed both at account placement and during strategic times after placement
-
Manual skip trace efforts conducted by collection associates to research manual leads and perform more in-depth investigation on accounts
-
Identification of all verified locates through manual intervention, including validation of disputed information
-
Detailed monthly reporting, including placement-based results reports, performance results and history reports detailing the derivation of consumer locates
-
Sophisticated, cloud-based speech analytics tool that provides automatic monitoring and analysis of both live and recorded consumer communications and identifies interactions containing specific words and phrases to improve performance and operational efficiency, gather intelligence on best practices, and ensure effective communication with consumers and appropriate account management, as well as adherence to client requirements and compliance with the stringent regulatory environment
-
Stringent security and compliance controls that have resulted in a historically low complaint ratio in comparison to the industry average